Shipping Policy

Effective Date: April 21, 2026

All products are delivered within the United States, typically within 3–4 business days via UPS or USPS (Mon–Fri).

Transit & Order Handling

• Processing time: 1–2 business days (Mon–Fri)
• Transit time: 3–4 business days (Mon–Fri)

In case of delay for any reason, we will contact you promptly.

Shipping Rates

• FREE shipping on orders over $100
• Orders under $100 use tiered shipping and handling pricing based on product, weight, and carrier

Tracking

Once your order has been dispatched, it will include a tracking number so you can follow it to delivery. When your order ships, you'll receive an email containing the tracking number. Please allow up to 48 hours for the tracking information to become available. Make sure the email address you provided is accurate, otherwise you won't receive the notification.

Once an order has been picked up by the carrier, it is considered shipped — we are unable to cancel or refund at that point.

All Sales Final

Hair Color USA operates an all-sales-final policy. Please review your order carefully before completing your purchase. By placing an order with us, you acknowledge and agree that no returns, exchanges, or refunds will be issued except in the limited cases outlined in our Return & Refund Policy (damaged or defective items, wrong items received, and pre-shipment cancellations).

Damaged or Defective Items

If you receive a product that is damaged during shipping or is defective, please contact us within 48 hours of delivery at hello@haircolorusa.com with your order number and photos of the damage. We will evaluate the issue and, at our sole discretion, offer a replacement or store credit.

Packaging & Product Appearance

Manufacturers may update their product packaging at any time without prior notice to retailers. As a result, the product you receive may have slightly different packaging than what is shown on our website. Rest assured, the product inside is the same — only the outer packaging may differ. We make every effort to keep our listing images current, but there may be a brief transition period when a brand rolls out new packaging.

Size Substitutions

In the event that a specific size is temporarily unavailable, we may substitute with smaller sizes of the same product that equal or exceed the total volume of your original order. For example, if a 32oz bottle is out of stock, we may ship two 16oz bottles instead. You will always receive at least the total amount of product you ordered. If you have a preference or concern about size substitutions, please contact us before placing your order.

Contact Us

If you have any questions about your shipment, please reach out:

• Email: hello@haircolorusa.com

Hair Color USA 1106 Leroy St, Jackson Michigan 49202, United States