Refund policy

Return & Refund Policy

Effective date: October 26, 2026

All sales are final

Hair Color USA does not accept returns or exchanges and does not give refunds on products bought through our website or any other sales channel. This includes unopened items and orders where the wrong shade or size was chosen. Please check your order carefully before you check out.

Return window: none. Return shipping: not applicable, because returns aren't accepted.

Damaged or defective items

If a product arrives damaged or doesn't work as it should, email hello@haircolorusa.com within 48 hours of delivery. Include your order number and photos of the product and the packaging. We'll review it and send a replacement or issue store credit.

Wrong item received

If you receive something different from what you ordered, email hello@haircolorusa.com within 48 hours of delivery with your order number and a photo of what arrived. We'll ship the correct item at no cost to you.

Cancelling an order

You can cancel an order for a full refund as long as it hasn't shipped. Email hello@haircolorusa.com as soon as possible. Once the carrier picks up the package, the order counts as shipped and can't be cancelled.

Refunds for cancelled orders go back to the original payment method.

Packaging changes

Brands update their packaging from time to time without telling retailers first. The bottle or box you receive may look a little different from the photo on our site. The product inside is the same.

Size substitutions

If a size is out of stock, we may send smaller sizes of the same product that add up to at least the amount you ordered. For example, two 16 oz bottles instead of one 32 oz bottle. If you'd rather we didn't, email us before you place your order.

Questions

Email hello@haircolorusa.com or write to Hair Color USA, 1106 Leroy St, Jackson, MI 49202, United States.